I5malaysia Privacy Policy — Your Data Protection

I5malaysia collects several categories of information when you register and use our platform. This information is necessary to ensure our services run smoothly and to meet legal compliance requirements.

Account information: Full name, date of birth, email address, phone number, and password created during registration. This information is used to verify your identity and enable access to the platform.

Payment information: Details related to financial transactions in MYR (RM), including payment methods used, deposit and withdrawal amounts, and transaction history. We do not store full card numbers — all transactions are processed through secure payment providers.

Device and browser information: IP address, device type, operating system, browser type, and app version in use. This data helps us identify suspicious activity and improve platform performance.

Usage data: Login records, pages visited, games played, session duration, and in-platform interactions. This data is used for internal analytics and product improvement.

All information collected by i5malaysia is used responsibly for the following purposes:

• Account management: Creating, verifying, and maintaining user accounts, and enabling access to all platform features.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions in RM securely and accurately.
• Platform security: Detecting and preventing fraud, account abuse, money laundering, and any suspicious activity.
• Customer support: Providing relevant and effective assistance whenever users contact the i5malaysia support team.
• Legal compliance: Complying with all applicable laws, regulations, and directives from relevant authorities in Malaysia.
• Service improvement: Analysing usage patterns to improve platform design, speed, and overall user experience.
• Communications: Sending users important notifications related to their account, security, or policy changes.

I5malaysia does not use your information for third-party marketing without your explicit consent.

The i5malaysia platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. We use several types of cookies:

• Essential cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled without affecting your use of the platform.
• Performance cookies: Collects information on how users interact with the platform, such as the most frequently visited pages and errors encountered. This data helps us improve performance.
• Preference cookies: Saving your personal settings such as preferred language and display preferences so you do not need to reconfigure them each time you log in.

You can manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality. By continuing to use i5malaysia, you agree to the use of cookies as described here.

I5malaysia takes the protection of users' personal data seriously. All collected information is stored on servers secured with industry-standard measures, including data encryption both in transit and at rest.

Our security measures include:

• SSL/TLS encryption for all communications between users' devices and our servers.
• Strict access controls — only authorised personnel may access user data, and only for legitimate operational purposes.
• Continuous system monitoring to detect any unauthorised access attempts.
• Regular security audits to ensure our systems remain up to date and protected.

User data is retained for as long as the account remains active or as required to fulfil legal obligations. Once an account is closed and the applicable retention period has lapsed, data will be securely deleted or anonymised.

I5malaysia does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information may be shared only in the following circumstances:

• Service providers: We work with payment service providers, gaming platforms, and technical infrastructure partners that require access to certain data to carry out their functions on our behalf. All such third parties are bound by strict confidentiality agreements.
• Legal requirements: Where required by law or upon directive from Malaysian authorities, i5malaysia may be obligated to disclose certain information to regulatory bodies or law enforcement agencies.
• Rights protection: In cases involving fraud, misuse, or threats to the security of the platform or other users, information may be shared with relevant parties for investigation purposes.

In all data-sharing situations, i5malaysia ensures that only the minimum necessary information is shared, and that receiving parties are bound by equivalent data protection obligations.

As an i5malaysia user, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of correction: If any of your information is inaccurate or out of date, you may request that we correct it.
• Right to erasure: Under certain circumstances, you may request that we delete your personal data, subject to applicable legal and contractual requirements.
• Right to withdraw consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time.

I5malaysia reserves the right to amend this privacy policy at any time. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after changes are published constitutes acceptance of the revised policy.

To submit any request relating to your privacy rights or enquiries about this policy, please contact the i5malaysia support team at: [email protected]